Cancellation & Refund Policy

Seller and responsibility

Muqtarah (muqtarah.app) sells the subscriptions described here. Muqtarah alone is responsible for the service, customer support, refunds, complaints, and disputes. Our payment gateway, Moyasar, only processes the payment.

• Legal name: ABDULHAKIM AHMED FALLATAH
• Freelance document number: FL-525221446
• Address: Madinah, Saudi Arabia
• Not registered for VAT

Subscription and payment

Muqtarah is a software-as-a-service (SaaS) platform with monthly plans: Pro at 49 SAR per month and Agency at 129 SAR per month. Prices are in Saudi riyals and include all fees. You pay by card (Mada, Visa, or Mastercard) through the Moyasar payment gateway, and your plan is activated as soon as the payment is confirmed. If you are charged and your plan is not activated, contact us and we will activate it or refund the full amount.

Renewal and failed payments

• Your subscription renews automatically every month on the card you paid with, at the price of your plan.
• Your next renewal date and your payment history are shown on the Billing page in your account.
• If a renewal payment fails, we retry it daily for up to 3 days and keep your plan active during that time. If it still fails, your account moves to the Free plan and all your documents stay saved.

Plan changes

• Upgrading from Pro to Agency takes effect immediately and starts a new monthly cycle at the full Agency price. The unused days of your current plan are not credited.
• Moving from Agency to Pro, or to the Free plan, takes effect at the end of your current paid period. You keep your current features until then.

Cancellation

You can cancel at any time from the Billing page in your account, with no cancellation fee. You keep all paid features until the end of the period you already paid for. After that, your account moves to the Free plan and all your documents stay saved. You can undo a cancellation at any time before the period ends. To delete your account you must cancel your subscription first. Deleting your account does not refund the rest of the paid period, except under the refund rules below.

Refunds

• New subscriptions: you can ask for a full refund within 7 days of the first payment of a new subscription. This applies once per account.
• Renewal and upgrade payments are not refundable once the period has started, except for the billing errors below.
• Billing errors are refunded in full: a duplicate charge, a renewal charged after you canceled, a wrong amount, or a payment that did not activate your plan.
• When we refund a payment in full, the paid features end and your account moves to the Free plan. Your documents stay saved.

How refunds are paid

• Refunds go back only to the card used for the payment. We do not refund in cash or by bank transfer.
• We process approved refunds within 2 business days.
• Your bank then posts the refund, usually within 1 to 3 business days for Mada cards and within 7 to 14 business days for Visa and Mastercard credit cards.

How to request a refund

Email support@muqtarah.app from the email address on your account. Include the payment reference shown in the payment history on the Billing page, and the reason for your request. We reply within 2 business days.

Complaints and disputes

If you have a problem with a charge, contact us first at support@muqtarah.app. We reply within 2 business days and work with you to resolve it. A dispute through your bank usually takes much longer to resolve.

Contact

For any question about billing, cancellation, or refunds, email us at the address below. We reply within 2 business days.